Customer Success Manager (B2B)

Client relationship management
Hybrid
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About Games Builder

We started games builder in 2016 as a private white-label solution for marketing companies to get the games they needed within a small time frame and for an affordable price. For a little over 4 years we have been working on a no-code platform with a subscription model. The technology is completely owned and developed by Games Builder and we are not using any ready-made game engines like Unity3D or Unreal Engine. This means no extra cost and still the option to natively publish on multiple platforms like Linux, MacOS, Windows, IOS, Android, Web, Consoles, and many more!

Team

Games Builder is a company with 35+ talented individuals, our Marketing & Sales team is passionate about bringing our no-code platform to a global audience. With advanced technology, we handle most of the heavy lifting for our users, making processes that used to take months or years now only take minutes. Our integration of generative AI allows users to modify and create games effortlessly, regardless of their design background.

Role

  • Build and maintain strong relationships with B2B clients.
  • Onboard new clients, ensuring they understand and can effectively use our platform.
  • Act as the main point of contact for client inquiries and issues.
  • Work closely with sales and marketing to identify and act on new opportunities.
  • Develop and implement strategies to improve client satisfaction and retention.
  • Provide clients and resellers with insights and strategies to maximize their use of our platform.

Profile

  • Proven experience in a customer success or similar client-facing role.
  • Strong understanding of B2B relationships and dynamics.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple clients and projects simultaneously.
  • Experience with game development platforms and technologies is a plus.
  • Self-motivated with a proactive approach to problem-solving.

Benefits:

  • Competitive salary based on experience
  • Token equity package / bonuses
  • Flexible vacation policy
  • Support for remote working
  • Opportunities for professional growth and development
  • Inclusive and diverse work environment
  • Work with a passionate and driven team
  • Contribute to a growing company

If you’re ready to take on a new challenge and help drive the success for us and our customers, we’d love to hear from you!

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