About Games Builder
We started games builder in 2016 as a private white-label solution for marketing companies to get the games they needed within a small time frame and for an affordable price. For a little over 4 years we have been working on a no-code platform with a subscription model. The technology is completely owned and developed by Games Builder and we are not using any ready-made game engines like Unity3D or Unreal Engine. This means no extra cost and still the option to natively publish on multiple platforms like Linux, MacOS, Windows, IOS, Android, Web, Consoles, and many more!
Team
Games Builder is home to a growing team of 35+ people. Our Operations, HR, and Customer Support team is dedicated to ensuring smooth processes, happy employees, and satisfied customers. Our platform handles complex tasks in minutes for our customers and users, and with generative AI integration, users can easily customize their games without a design background. Thus we try to bring the possibilities of game development to any user!
Role
- Guide new customers through the onboarding process and help them where needed.
- Ensure a smooth transition and setup for new users, no matter which Games Builder package they chose.
- Provide training and support to help customers get the most out of our platform.
- Collect and act on feedback to continuously improve the onboarding and overall customer experience.
- Create tutorials for customers to follow on how to use the Games Builder platform.
- Collaborate with the Customer Support team to address any issues promptly.
- Create and update onboarding materials and documentation.
Profile
- Strong communication and collaboration skills.
- Experience in customer service or onboarding roles, preferably in the game development or tech industry.
- Ability to understand and explain technical concepts to new customers.
- Comfortable working in a fast-paced environment.
- Passion for gaming and technology is a plus.
Benefits:
- Competitive salary based on experience
- Token equity package/bonuses
- Flexible vacation policy
- Support for remote working
- Opportunities for professional growth and development
- Opportunity to work with a collaborative and innovative team.
- An inclusive and supportive work environment.
Be a part of our team and help shape the future of game creation at Games Builder. Apply today!
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