About Games Builder
We started games builder in 2016 as a private white-label solution for marketing companies to get the games they needed within a small time frame and for an affordable price. For a little over 4 years we have been working on a no-code platform with a subscription model. The technology is completely owned and developed by Games Builder and we are not using any ready-made game engines like Unity3D or Unreal Engine. This means no extra cost and still the option to natively publish on multiple platforms like Linux, MacOS, Windows, IOS, Android, Web, Consoles, and many more!
Team
Our team at Games Builder consists of 35+ dedicated professionals. The Operations & HR & Customer Support department is a growing group that ensures smooth operations and provides excellent support to our customers. Our platform does most of the heavy lifting, making development quick and efficient for our users. And with our integration of generative AI, users can easily and quickly modify games without a design background.
Role
- Lead and manage the customer support team to ensure exceptional service.
- Develop and implement customer support policies and procedures.
- Monitor and analyze customer support metrics to improve our services.
- Resolve escalated customer issues quickly and efficiently.
- Collaborate with other departments to enhance the customer experience of Games Builder.
- Stay updated with industry trends and best practices for our customer support.
Profile
- Proven experience in customer support management.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Familiarity with game development, software or tech industry is a plus.
- Ability to thrive in a fast-paced and versatile environment
Benefits:
- Competitive salary based on experience
- Token equity package/bonuses
- Flexible vacation policy
- Support for remote working
- Opportunities for professional growth and development
- Opportunity to work with a collaborative and innovative team.
- An inclusive and supportive work environment.
Be a part of our journey at Games Builder and help us shape the future of game development. Apply now and make a difference!
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