About Games Builder
We started games builder in 2016 as a private white-label solution for marketing companies to get the games they needed within a small time frame and for an affordable price. For a little over 4 years we have been working on a no-code platform with a subscription model. The technology is completely owned and developed by Games Builder and we are not using any ready-made game engines like Unity3D or Unreal Engine. This means no extra cost and still the option to natively publish on multiple platforms like Linux, MacOS, Windows, IOS, Android, Web, Consoles, and many more!
Team
At Games Builder, we are a team of over 35 total professionals. The Operations & HR & Customer Support department is the backbone of our company, ensuring that everything runs smoothly and our customers are happy. Our platform does most of the heavy lifting for our users and customers, making game development quick and efficient. With our generative AI integration, even users without a design background can create and modify games effortlessly.
Role
As a Customer Support Representative, your responsibilities will include:
- Providing exceptional support to our users through various channels (email, chat, and phone).
- Assisting customers with technical issues and guiding them through our platform's features.
- Collecting and reporting user feedback to help improve our products.
- Collaborating with the technical team to resolve complex issues.
- Maintaining a high level of customer satisfaction and professionalism.
Profile
- Strong communication skills, both written and verbal.
- Experience in customer support or a related field.
- Ability to troubleshoot and resolve technical issues quickly.
- A team player who can work well under pressure.
- Passion for gaming, game development and technology is a plus.
Benefits:
- Competitive salary based on experience
- Token equity package/bonuses
- Flexible vacation policy
- Support for remote working
- Opportunities for professional growth and development
- Opportunity to work with a collaborative and innovative team.
- An inclusive and supportive work environment.
Be a part of our team and help shape the future of game creation at Games Builder. Apply today!
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