Privacy policy

At Games Builder, (hereinafter, “Games Builder,” “Company,” “us,” or “we”), we respect and protect the privacy of visitors to our website, https://www.gamesbuilder.com/ and the other websites under the gamesbuilder.com domain (collectively, the “Sites”), as well as our customers who use our no-code game-building software, tools, and related services (together with the Sites, the “Platform”).

This Global Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect visitors’ and users’ information as part of the Platform. Any discussion of your use of the Platform in this Policy includes your visits and other interactions with the Sites and Platform, whether or not you are a user of Games Builder’s no-code game-building product.

1. Information We Collect

1.1 Information You provide to Us

When you sign up for our Platform, subscribe to our platform, or otherwise interact with us, we may collect Personal Information you provide, such as:

Contact Information: Your name, email address, phone number, and company details.
Account Information: Username, password, and other registration details.
Payment Information: Credit card details or other payment information for our subscription services.
Content: Any content or data you create or modify using our platform.

1.2 Information We collect automatically

When you use our Platform, we automatically collect certain information, including:

Usage Information: Details about your use of the Platform, such as the date and time you access the platform, the games you build, and other activities.
Device Information: Information about the device you use to access our Platform, including your IP address, browser type, operating system, and device identifiers.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your use of our Platform and to improve your experience. You can control cookie settings through your browser.

2. How We use Your information

We use the information we collect for the following purposes:

To provide and Improve our services: We use your information to operate, maintain, and enhance our platform, including to create and modify games, optimize performance, and introduce new features.
To process payments: We use payment information to process transactions for our subscription model.
To communicate with you: We use your contact information to send you updates, newsletters, and other communications related to our Platform.
To personalize your experience: We may use your information to adapt and customize the content and features you see based on your preferences and activity. To ensure security: We use your information to detect, prevent, and respond to fraud, abuse, security risks, and technical issues.
To ensure security: We use your information to detect, prevent, and respond to fraud, abuse, security risks, and technical issues.
To comply with legal obligations: We may use your information as required by law, regulation, or legal process.

3. How We share Your information

We do not sell or rent your Personal Information to third parties. However, we may share your information under certain circumstances:

With Service Providers and Affiliates: We may share your information with third-party service providers and affiliates who assist us in operating our platform, processing payments, or providing customer support. These providers may have access to your information as necessary to perform their functions but are not permitted to use or share it for any other purposes. Our affiliates, including parent and subsidiary companies, may process your information in accordance with this privacy policy.
For Legal Reasons: We may disclose your information to comply with applicable laws, cooperate with law enforcement, or respond to legal processes, such as a subpoena, court order, or investigative demand. Additionally, we may share your information to investigate, prevent, or take action regarding illegal activities, suspected fraud, or other wrongdoing; to protect and defend the rights, property, or safety of our company, our users, our employees, or others; or to enforce our terms and conditions or other agreements and policies.
In Business Transfers: In the event of a substantial corporate transaction, such as a merger, acquisition, sale of assets, or in the unlikely event of bankruptcy, your information may be transferred as part of the transaction. We will notify you before and after any such change in ownership or control of your Personal Information.

4. Use of Cookies and Other Third-Party Technologies

4.1 Overview of Cookies

We use cookies, pixel tags, web beacons, mobile device IDs, and similar technologies to collect and store information about your computer, device, and usage of our platform (including all subdomains, mobile versions, or related applications). These tools help us improve your experience, analyze usage, and customize content. You may disable cookies through your browser settings; however, this may limit your ability to use certain features of our platform.

4.2 What is a Cookie?

A cookie is a small text file that is downloaded to your computer or mobile device when you visit a webpage. These cookies are sent back to the originating webpage on subsequent visits or to another webpage that recognizes the cookie. Cookies are widely used to make websites function efficiently and provide information to the owners of the site. They help you navigate between pages, remember your preferences, and generally improve the user experience. Cookies also help us understand whether you are a new visitor or have visited the platform before and can ensure that the ads you see online are more relevant to your interests.

There are two types of cookies:

First-party cookies: Served directly by us to your computer or mobile device.
Third-party cookies: Served by a third party on our behalf. These may be used for functionality, performance, analytics, advertising, and social media purposes.

Cookies can be either 'session cookies,' which are deleted once you close your browser, or 'permanent cookies,' which survive after your browser is closed and recognize your device during subsequent browsing sessions.

4.3 How We Use Cookies

We use cookies for various purposes, including but not limited to:

Tracking traffic flow and patterns of travel on our platform.
Understanding the total number of visitors and the types of browsers and operating systems they use.
Monitoring the performance of the platform to improve it continually.
Customizing and enhancing your online experience.
Enabling us and third parties to display relevant advertisements both on and off our platform.

4.4 Types of Cookies We Use

The cookies used on our platform fall into five categories:

Essential Website Cookies: These are necessary to provide you with the services available through our platform and to access secure areas. Without these cookies, services like secure login and transactional pages would not be possible.
Functionality Cookies: These cookies remember your choices and allow us to tailor the platform to you, such as saving your location preferences or remembering settings like layout, text size, and colors.
Performance/Analytics Cookies: We use these cookies to analyze how the platform is accessed and used, to improve user experience, and to maintain and operate the platform.
Advertising and Tracking Cookies: These cookies enable third-party advertising companies to track your activity across various sites and tailor ads that are relevant to you.
Social Media Cookies:These are set by third-party social media services when you share content from our platform, allowing them to track the success of their applications or customize applications for you.

4.5 How to Control or Delete Cookies

You have the right to accept or decline cookies. Most browsers allow you to manage your cookie settings in the "options" or "preferences" menu. Links to manage cookie settings in common browsers are provided below:

For limiting third-party advertising cookies, you can opt-out through the following links:

4.6 More Information about Cookies

For further information about cookies and how they are used, you may find these resources helpful:

5. Data Security

Games Builder has implemented security measures to protect the Personal Information you share with us, including physical, electronic, and procedural safeguards. We offer HTTPS secure access to most areas of our platform. Our systems are routinely monitored for potential vulnerabilities and attacks, and we continuously explore new methods and third-party services to enhance the security of our platform and protect our users' privacy.

Despite the measures we take, we cannot guarantee the absolute security of your Personal Information, or your end-users' Personal Information, or any other information you upload, publish, or share on our platform or with others. We encourage you to create strong passwords for your account and take care when sharing sensitive Personal Information that could result in significant harm if disclosed.

6. Data Retention

We may retain your Personal Information for as long as your account is active to provide you with our services. Additionally, even after you deactivate your account or stop using our Platform, we may continue to retain your Personal Information as reasonably required to fulfill legal obligations, resolve disputes with users or their end-users, prevent fraudulent activity, enforce our agreements, and protect our legitimate business interests.

To determine the appropriate retention period for your Personal Information, we assess factors such as the volume, nature, and sensitivity of the data, the risk of unauthorized use or disclosure, the purposes for which we process it, and applicable legal requirements. While our systems are designed to implement deletion practices promptly, we cannot guarantee that deletion will occur within a specific timeframe. There may be legal, financial, accounting, or audit requirements necessitating longer storage of your data. Additionally, we may retain certain information in backup for a limited period or as required by law.

7. International Data Transfers

Your information may be transferred to, and maintained on, servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. In particular, the information that we collect may be transferred to, and/or stored at, a destination outside of your country and the European Economic Area ("EEA") and, specifically, the US, which may have different or less protective privacy laws than those in your country.

Whenever we share information outside of where you live, we ensure that an adequate transfer mechanism is in place, as detailed in Section 8.2. This usually involves entering into the European Commission’s Standard Contractual Clauses, amended as necessary for countries outside the EEA, such as the UK and Switzerland. By using our Platform, you consent to such transfers.

8. Where We Store/Process Your Personal Information

Games Builder processes data about individuals across the world and may transfer your Personal Information outside of your country, as mentioned in Section 7. Your security, privacy, and confidentiality are our top priorities. Therefore, Games Builder conducts an assessment of the privacy laws in those countries to ensure they have strong data protection laws.

8.1 User's Personal Information

User's Personal Information is controlled by Games Builder in Europe, which the European Commission considers as a country offering an adequate level of protection for the Personal Information of E.U. Member State residents.

8.2 Transfer of Personal Information Outside of Europe

If you are in Europe, the U.K., or Switzerland, when we transfer your Personal Information to a location outside of Europe, we will make sure that:

There is a level of protection deemed adequate by the European Commission, or
The relevant Standard Contractual Clauses are in place (i.e., the applicable module of the Standard Contractual Clauses (as referenced in Section 7) for the transfer of personal data to third countries pursuant to Regulation (E.U.) 2016/679 of the European Parliament and of the Council from June 4, 2021), or
We comply with Data Privacy Framework as applicable to data transfers to the United States, or
We use another legally recognized transfer mechanism in the applicable jurisdiction.

8.3 Storage and Processing Locations

We may store and process Personal Information in the USA, Europe, Asia or other jurisdictions, whether by ourselves or with the help of our affiliates and service providers. As stated in Section 7, our data storage providers are contractually committed to protecting and securing your data. Games Builder will ensure an adequate level of protection or that relevant Standard Contractual Clauses are in place for the international transfer of our EU users’ data.

9. Links to Other Websites and Third-Party Services

Our platform may contain links to third-party websites, services, and plug-ins (such as social media sharing buttons). Please note that once you use these links to leave our site, we have no control over the content, privacy practices or any personal information collected on these external sites. We cannot be responsible for the protection and privacy of any information you provide while visiting such sites, as they are not governed by this privacy policy. We encourage you to exercise caution and review the privacy policies of these websites or services before providing any Personal Information.

10. Communications from Games Builder

10.1 Promotional Messages

We may use your Personal Information to send you promotional content and messages via email, text messages, in-platform notifications, marketing calls, and similar forms of communication from Games Builder or our partners (acting on our behalf).

If you do not wish to receive such promotional messages or calls, you may notify and contact us at any time or follow the “unsubscribe” instructions contained in the promotional communications you receive.

10.2 Service and Billing Messages

We may also contact you with important information regarding our Platform or your use thereof. For example, we may send you notices (through any of the available means) if a particular service is temporarily suspended for maintenance; respond to your support inquiries; send reminders or warnings regarding upcoming or late payments for your subscriptions; address abuse complaints related to your account; or inform you of significant changes to our services.

It is important that you are always able to receive such messages. Therefore, you cannot opt out of receiving these Service and Billing Messages unless you are no longer a Games Builder user (which can be done by deactivation or deletion of your account).

11. Your Choices and Rights

You have several rights under applicable privacy and data protection laws regarding your Personal Information. These include:

Right to Access and Update: You can request access to the Personal Information we hold about you and update your account information at any time through your account settings.
Right to Be Informed: You have the right to be informed about how we process your Personal Information.
Right to Rectification: If the information we are processing about you is inaccurate or incomplete, you have the right to request that it be corrected.
Right to Erasure or Deletion: You can request the deletion of your Personal Information at https://www.gamesbuilder.com/datadeletion. Please note that we may need to retain certain information for legal or operational reasons, as stated in Section 6.
Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Information in certain circumstances.
Right to Data Portability: You have the right to request that the information we process about you be communicated in a format that allows it to be re-used by another service or business.
Right to Object to Automated Decision-Making: You have the right to receive information about, and challenge, any significant automated decision-making processes, including profiling, especially if it affects you in the context of direct marketing.
Opt-Out of Communications: You can opt out of receiving promotional emails from us by following the instructions in those emails. You may also opt-out of certain cookies and tracking technologies.

If you wish to exercise any of these rights or believe that any information we hold about you is incorrect or incomplete, please contact us as soon as possible through our website or by email. We will fulfill such requests in accordance with our obligations under applicable data protection laws.

Additionally, you have the right to contact your local data protection supervisory authority and/or the Information Commissioner's Office (the UK data protection regulator) with any concerns about our use of your Personal Information. You can find the contact details for the Information Commissioner’s Office on their website at https://ico.org.uk .

12. Questions and Complaints

Please contact us using the information provided at the end of this privacy policy if you have any questions or concerns about how we collect, use, or disclose Personal Information, or if you think we have violated any applicable data protection laws or this privacy policy. We take every privacy complaint seriously and will make all reasonable efforts to resolve your complaint promptly and in accordance with applicable law.

You can file a complaint with your local supervisory authority for data protection at any time, however we recommend that you contact us first so we can try to resolve it.

13. Games Builder Job Applications

If you apply for a job at Games Builder, we will collect and process your Personal Information as part of our recruitment process. This information may include your resume, contact details, and any other information you provide during the application process. We will use this information solely for hiring purposes and to evaluate your qualifications for the role.

14. Children's Privacy

Games Builder does not knowingly collect any Personal Information from children under the digital age of consent (13 in the United States, 16 in the EU). If you are under the age of 13 (or the applicable digital age of consent), please do not submit any Personal Information through our Platform. We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce this Policy by instructing their children never to provide Personal Information on our Platform. If we become aware that a child under 13 has provided us with Personal Information, we will take steps to delete all Personal Information.

15. Changes to This Privacy Policy

We may update this Privacy Policy as required by applicable law or to reflect changes in our Personal Information collection, usage, and storage practices. Important updates will be announced via email, written notice, or through our platform and will be indicated by an updated "Last Updated" date. We will choose the most appropriate method to notify you of these changes. However, Games Builder is not responsible for any issues arising from automatic filtering of email notifications.

If we make changes that we consider "material" (at our sole discretion), we will notify you before the changes take effect. In some cases, you may need to accept the updated Privacy Policy in order to continue using our platform. By continuing to use the platform after the effective date, you agree to the updated terms. For non-material updates, only the "Last Updated" date will change. If you do not agree with the revised Privacy Policy, please discontinue using the platform. We encourage you to periodically check this website to stay informed about our privacy practices. Unless otherwise specified, the most current version of this Privacy Policy applies to all information we have about you and your end-users in relation to our platform and services.

This Privacy Policy is written in English and may be translated into other languages for your convenience. In the event of any conflict between a translated (non-English) version and the English version, the English version will prevail.

16. Contact Us

If you have questions regarding this Policy or about the privacy practices of Games Builder, please contact the Data Protection Officer team via at https://www.gamesbuilder.com/contact.